Direct Express 'Invalid Card Number'

Submitted by Anonymous (not verified) on

So I'm hoping this is just something to do with today being the day most people get paid but when I call up direct express and put in my number it immediately says my card number is invalid. It worked fine a few days ago.

Is this something that happens or should I be worried?

Regina (not verified)
Fri, 09/29/2017 - 08:24 Permalink

My card says its not readable

Anonymous (not verified)
Wed, 11/01/2017 - 22:53 Permalink

What is this invalided card?

Victor cooking (not verified)
Fri, 11/03/2017 - 11:10 Permalink

Why my debit card saying in valid card number when I try to check balance using the last 4 numbers of my card it says use ur social security number then it works how can I use it like my old card using last 4 numbers thanks

Stella L. Gallegos (not verified)
Fri, 11/24/2017 - 09:54 Permalink

My purse was stolen and my SS card was in my purse. HOw do I find out if people are using my ssi number

Tabitha Doggett (not verified)
Mon, 11/27/2017 - 20:23 Permalink

When I dial direct express number it says hold on let me connect u to a agent nothing but silence on the phone it's not connecting

Eric

In reply to by Tabitha Doggett (not verified)

Tue, 11/28/2017 - 09:38 Permalink

Hi Tabitha,

Sorry to hear that, you can always make an appointment at your local SSA office if that is easier.

anita (not verified)
Sat, 12/02/2017 - 00:13 Permalink

Dirrct express put my ssd pymt this month on my expired card of nov. 2017...then took it off a few hours later, now the money is gone when l call my new card it has zero balance and l cannot get through to direct express customer service...

Jada (not verified)
Sun, 12/03/2017 - 09:34 Permalink

My card status is saying fraud suspension, but my money was still put on my card , but it’s jusr not letting me use my card

Bryan

In reply to by Jada (not verified)

Mon, 12/04/2017 - 15:33 Permalink

Hi Jada,
You may want to contact the SSA regarding this as they would have detailed information about your case.

Scott (not verified)
Tue, 01/23/2018 - 15:51 Permalink

Can't activate my new direct express card it has wrong birthday what do I do

mARIE STERBENZ (not verified)
Mon, 07/01/2019 - 10:37 Permalink

WHY IS MY CARD INACTIVE WHERE IS MY MONEY

rsg

In reply to by mARIE STERBENZ (not verified)

Wed, 07/03/2019 - 10:53 Permalink

Hi Marie,

We're not affiliated with the SSA or the federal government, so that's not something we'd be able to answer. You can try calling the SSA at 1-800-772-1213 or visiting your local SSA office.

Donna Renfro (not verified)
Sun, 11/03/2019 - 00:59 Permalink

I received my replacement Direct Express Card and it's not worked at a store or Atm. At the atm it keeps saying error code 68 unable to process? I called Direct Express and they said my chip on my card must be bad. That can't be it because I'm not able to make a purchase online. What should I do?

rsg

In reply to by Donna Renfro (not verified)

Mon, 11/04/2019 - 16:00 Permalink

Hi Donna,

I would try ordering a new card to see if that solves the problem. If that does not, I would follow up with Direct Express again.

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