Direct Express 'Invalid Card Number'

Submitted by Anonymous (not verified) on Tue, 06/30/2015 - 17:09

So I'm hoping this is just something to do with today being the day most people get paid but when I call up direct express and put in my number it immediately says my card number is invalid. It worked fine a few days ago.

Is this something that happens or should I be worried?

D (not verified)
Wed, 11/04/2015 - 16:00 Permalink

Hi there,
I'm sorry, but I do not know the reason as to why your card isn't working! If you try again and it isn't working, I would contact Direct Express or the SSA to see if there was a reason why there is a pause on your account.

Amy Ruth Tidwell (not verified)
Tue, 08/02/2016 - 15:49 Permalink

Why is my money not on my card


In reply to by Amy Ruth Tidwell (not verified)

Tue, 08/02/2016 - 16:12 Permalink

Hi Amy,
There may be many reasons why it is not on your card! For example, it could be a loss of eligibility, or possibly a clerical error at the SSA. However, I cannot say for sure why as we are not affiliated with the SSA.

Amy Ruth Tidwell (not verified)

In reply to by Bryan

Tue, 08/02/2016 - 17:51 Permalink

Social security said her money was on her card, there is something wrong with her card


In reply to by Amy Ruth Tidwell (not verified)

Wed, 08/03/2016 - 13:57 Permalink

Hi Amy,
You may want to contact the card issuer, they may be better able to help you with issues on the card.

Anonymous (not verified)
Tue, 08/02/2016 - 17:41 Permalink

I need my ssi check off my card but they say it's invalid.


In reply to by Anonymous (not verified)

Wed, 08/03/2016 - 13:59 Permalink

Hi there,
I would contact the card issuer about this as they would be better able to help you resolve your issues with the card.

Mary Sue Cordell (not verified)
Wed, 08/03/2016 - 11:14 Permalink

My daughter's card says it's invalid but social security says her money is on there


In reply to by Mary Sue Cordell (not verified)

Wed, 08/03/2016 - 12:14 Permalink

Hi Mary Sue,
It may be a good idea to confirm that the card has not been reported stolen or that it is still otherwise an active card.

Mary Sue Cordell (not verified)
Sat, 08/06/2016 - 12:31 Permalink

My card won't let me get money off it. It days the card is invalid.


In reply to by Mary Sue Cordell (not verified)

Mon, 08/08/2016 - 10:04 Permalink

Hi Mary Sue,
You should contact the card issuer, they may be able to help you with your invalid card.

wayne Turner (not verified)
Wed, 02/01/2017 - 13:03 Permalink

I want to replace my loss card

Wed, 02/01/2017 - 16:24 Permalink

Hi Wayne,
You can get an original Social Security card or a replacement card if yours is lost or stolen. There is no charge for a Social Security card. This service is free. You can use a my Social Security account to request a replacement Social Security card:

Best Wishes,

Karen sue cruise (not verified)
Fri, 03/17/2017 - 17:02 Permalink

I was rob of my card 2005 Hollywood ca greyhound station my money was stolen and the person is hinder me from Moving forward the women and man is guilty not only of identity theft butcheck cashing in other stated this will be resolve by my lawyer and court

Loette D Roberts (not verified)
Fri, 03/31/2017 - 08:02 Permalink

Is there a way I can get my card info, through email? I have bills that are due by today. I left my card back at home and I went out of town for acouple of days añd un trying to pay my bills online but don't know my card info by hearts yet,


In reply to by Loette D Roberts (not verified)

Fri, 03/31/2017 - 09:13 Permalink

Hi Loette,

I would recommend speaking to a SSA representative 1-800-772-1213, they may be able to give you that information over the phone.

Best Wishes,

Tommy (not verified)
Mon, 04/03/2017 - 08:01 Permalink

I been receiving SSI for 10 years then today my direct deposit was never made to direct express..what reason would ssa stop my benefits with no warning

Anonymous (not verified)
Sat, 07/08/2017 - 22:58 Permalink

Chances are thry sent you a new card. You either did not recieve it or your using the old one by mistake. Happened to me, Forgot about the new card and accidently was using the old one.

Regina (not verified)
Fri, 09/29/2017 - 08:24 Permalink

My card says its not readable

Anonymous (not verified)
Wed, 11/01/2017 - 22:53 Permalink

What is this invalided card?

Victor cooking (not verified)
Fri, 11/03/2017 - 11:10 Permalink

Why my debit card saying in valid card number when I try to check balance using the last 4 numbers of my card it says use ur social security number then it works how can I use it like my old card using last 4 numbers thanks

Stella L. Gallegos (not verified)
Fri, 11/24/2017 - 09:54 Permalink

My purse was stolen and my SS card was in my purse. HOw do I find out if people are using my ssi number

Tabitha Doggett (not verified)
Mon, 11/27/2017 - 20:23 Permalink

When I dial direct express number it says hold on let me connect u to a agent nothing but silence on the phone it's not connecting


In reply to by Tabitha Doggett (not verified)

Tue, 11/28/2017 - 09:38 Permalink

Hi Tabitha,

Sorry to hear that, you can always make an appointment at your local SSA office if that is easier.

anita (not verified)
Sat, 12/02/2017 - 00:13 Permalink

Dirrct express put my ssd pymt this month on my expired card of nov. 2017...then took it off a few hours later, now the money is gone when l call my new card it has zero balance and l cannot get through to direct express customer service...

Jada (not verified)
Sun, 12/03/2017 - 09:34 Permalink

My card status is saying fraud suspension, but my money was still put on my card , but it’s jusr not letting me use my card


In reply to by Jada (not verified)

Mon, 12/04/2017 - 15:33 Permalink

Hi Jada,
You may want to contact the SSA regarding this as they would have detailed information about your case.

Scott (not verified)
Tue, 01/23/2018 - 15:51 Permalink

Can't activate my new direct express card it has wrong birthday what do I do

mARIE STERBENZ (not verified)
Mon, 07/01/2019 - 10:37 Permalink



In reply to by mARIE STERBENZ (not verified)

Wed, 07/03/2019 - 10:53 Permalink

Hi Marie,

We're not affiliated with the SSA or the federal government, so that's not something we'd be able to answer. You can try calling the SSA at 1-800-772-1213 or visiting your local SSA office.

Donna Renfro (not verified)
Sun, 11/03/2019 - 00:59 Permalink

I received my replacement Direct Express Card and it's not worked at a store or Atm. At the atm it keeps saying error code 68 unable to process? I called Direct Express and they said my chip on my card must be bad. That can't be it because I'm not able to make a purchase online. What should I do?


In reply to by Donna Renfro (not verified)

Mon, 11/04/2019 - 16:00 Permalink

Hi Donna,

I would try ordering a new card to see if that solves the problem. If that does not, I would follow up with Direct Express again.

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